Last updated: March 2026
This Refund Policy is issued by Javier Hernández Gil (NIF: ES74001347C), sole proprietor trading as dBaton, registered address: San Ramón 30, 03400 Villena, Alicante, Spain. Payments are processed by Paddle.com Market Ltd as Merchant of Record. See our Legal Notice for full provider details.
If you are a consumer in the European Union, you have a statutory 14-day right of withdrawal from the date of purchase. However, by activating dBaton CUE — entering your serial number and confirming activation against our servers — you expressly consent to the immediate delivery of digital content and acknowledge that you thereby waive your right of withdrawal under Directive 2011/83/EU, Article 16(m).
In plain terms: if you have not yet activated the plugin, you may return it within 14 days. Once you activate it, the right of withdrawal no longer applies — unless the product is technically defective (see below).
Email support@dbaton.com with your order number and a brief description of your reason. We will process eligible refunds within 5 business days through Paddle, our Merchant of Record.
If dBaton CUE does not function as described on any supported platform, you are entitled to a full refund regardless of whether the plugin has been activated. Contact support@dbaton.com with a description of the issue and your order number.
Q: What happens to my license after a refund?
A: Your license key is deactivated immediately upon refund processing. Any activated machines lose access.
Q: Can I get a refund after 14 days?
A: For one-time purchases: only if the software is technically defective on a supported platform. For rent-to-own: the most recent monthly payment can be refunded within 24 hours if the plugin was not used that month.
See also: Terms of Service, Section 10 for the legal basis of this policy.