Last updated: March 2026
We want you to be fully satisfied with dBaton Cue. If it doesn't meet your expectations, we offer a straightforward refund process. We also comply with the consumer protection requirements of the European Union, including the right of withdrawal for digital content.
If you purchased a one-time license for dBaton Cue and are not satisfied for any reason, you may request a full refund within fourteen (14) calendar days from the date of purchase.
To request a refund:
We will process your refund within five (5) business days of receiving your request. Refunds are issued through Paddle (our payment processor) using the same payment method you used for the original purchase. Depending on your bank or payment provider, the refund may take an additional 5-10 business days to appear in your account.
Upon refund, your license will be deactivated. You agree to uninstall the plugin from all machines.
3.1 Cancellation. You may cancel your rent-to-own subscription at any time. Upon cancellation, you retain access to the plugin until the end of the current paid billing period. No further charges will be made.
3.2 Refund of monthly payments. Individual monthly payments for rent-to-own subscriptions are not refundable once the billing period has begun, as you have received access to the Service for that period.
3.3 First month exception. If you cancel your rent-to-own subscription within fourteen (14) days of your first payment and have not used the Service beyond initial testing, you may request a full refund of the first payment by contacting support@dbaton.com.
The free trial does not require payment and therefore no refund applies. At the end of the trial period, the plugin will cease to function until a license is purchased. No charges are made during or after the trial unless you actively choose to purchase.
Under EU consumer protection law (Directive 2011/83/EU), consumers in the European Union have a fourteen (14) day right of withdrawal from contracts concluded at a distance.
5.1 Digital content. dBaton Cue is digital content that is not supplied on a tangible medium. By completing your purchase and receiving your license serial, you expressly consent to the immediate provision of the digital content and acknowledge that you lose your right of withdrawal once the digital content has been fully provided — that is, once you have received and activated your license.
5.2 Our guarantee goes further. Notwithstanding the above, we offer our fourteen-day money-back guarantee (Section 2) as a goodwill policy that exceeds the minimum legal requirements. This guarantee applies regardless of whether you have activated or used the plugin.
We reserve the right to decline a refund request in cases of clear abuse, including but not limited to:
If you have a concern about a charge, we ask that you contact us at support@dbaton.com before initiating a chargeback with your bank or payment provider. Chargebacks incur processing costs and may result in the suspension of your license. We are committed to resolving disputes fairly and promptly.
For any questions about this Refund Policy or to request a refund:
dBaton — Javier Belzunce
Email: support@dbaton.com
Website: https://dbaton.com