Support & Troubleshooting

dBaton Cue — Help Center

1. Getting started

System requirements

• macOS 11 (Big Sur) or later — Apple Silicon (M1/M2/M3) and Intel
• Windows 10 or later — 64-bit
• Plugin formats: AU, VST3 (macOS) · VST3 (Windows) — AAX coming soon
• Internet connection required (audio streams via WebRTC)

Installing on macOS

1. Download dBatonCue-1.0.0.pkg from dbaton.com/download/mac
2. Double-click the installer and follow the prompts
3. Open your DAW and rescan for plugins

Installing on Windows

1. Download dBatonCue-1.0.0-Windows.exe from dbaton.com/download/windows
2. Run the installer as Administrator
3. If prompted about Visual C++ Redistributable, click Yes to install it
4. Open your DAW and rescan for plugins

Activating your license

1. Load dBaton Cue on your master bus (or any bus receiving audio)
2. Click the settings icon (⚙) in the plugin window
3. Go to the License tab
4. Paste your serial number (format: DBCUE-XXXX-XXXX-XXXX-XXXX)
5. Click Activate — requires an internet connection

Starting your first stream

1. Insert dBaton Cue on your master bus
2. Click Start in the plugin — the status dot turns green
3. Click the link icon to copy your listener URL
4. Share the URL — listeners open it in any browser, no app needed

2. Common issues

"Plugin doesn't appear in my DAW"

• macOS: Verify the files exist at /Library/Audio/Plug-Ins/Components/ (AU) or /Library/Audio/Plug-Ins/VST3/ (VST3). Trigger a plugin rescan in your DAW.
• Windows: Verify C:Program FilesCommon FilesVST3dBaton Cue.vst3 exists. Trigger a rescan in your DAW.
• Restart your DAW after installation.

"Plugin crashes or won't load on Windows"

• Install the latest Microsoft Visual C++ Redistributable (x64)
• Restart your DAW after installing

"No audio in the browser"

• Confirm the plugin shows Live status (green dot)
• Check that the VU meters move in the plugin — if they show −60 dB, the plugin is not receiving audio. Ensure it is on a bus that receives audio.
• Check that the browser tab is not muted and system volume is up
• On iOS: disable Silent Mode using the physical side switch
• Try a different browser — Chrome is recommended

"Connection takes too long or keeps reconnecting"

• Check the internet connection on both sides
• On corporate, hotel, or restrictive networks the connection may use a TURN relay, which adds latency — this is normal
• Try the High buffer setting in the listener's settings (gear icon)

"License activation failed"

• Verify the serial format: DBCUE-XXXX-XXXX-XXXX-XXXX
• Check your internet connection — activation requires internet
• Each license allows up to 3 machines. If you have reached the limit, deactivate one at dbaton.com/cue/purchases
• If the issue persists, email support@dbaton.com

"I lost my license key"

• Go to dbaton.com/cue/purchases
• Enter the email address you used at checkout
• You will receive a secure link to view all your licenses

3. Sending a diagnostic report

If you are experiencing a technical issue, a diagnostic report helps us investigate quickly.

1. Open the plugin and click the settings icon (⚙)
2. Go to the Updates tab
3. Click Send Diagnostic Report
4. You will receive a reference code in the format DIAG-XXXXXXXX
5. Email support@dbaton.com with the code and a description of your issue

4. Contact

Email: support@dbaton.com
Response time: within 24–48 hours on business days.