Support & Troubleshooting

dBaton CUE — Help Center

1. Getting started

System requirements

• macOS 13.0+ (Ventura or later) — Universal (Apple Silicon & Intel)
• Windows 10 or later — 64-bit
• Plugin formats: AU, VST3, AAX (macOS) · VST3, AAX (Windows)
• Current version: 1.0.21 (what's new)
• Internet connection required

Installing on macOS

1. Download the latest installer from dbaton.com/download/mac
2. Double-click the installer and follow the prompts
3. Open your DAW and rescan for plugins

Installing on Windows

1. Download the latest installer from dbaton.com/download/windows
2. Your browser may warn you before the download finishes. Chrome says "This file may be harmful" or "may be malware" while Google checks it. Choose Keep (or Download suspicious file). The file is signed by us and you can verify it yourself — the SHA-256 checksums are published at the bottom of this page.
3. Then Windows will show a blue "Windows protected your PC" box. This is normal for a recently released installer: SmartScreen builds trust from download numbers, and a brand-new version starts at zero. Click More info, check that the publisher reads Javier Hernández Gil, then click Run anyway.
4. Run the installer as Administrator
5. If prompted about Visual C++ Redistributable, click Yes to install it
6. Open your DAW and rescan for plugins

Activating your license

1. Load dBaton CUE on your master bus (or any bus receiving audio)
2. The activation screen appears automatically the first time — paste your serial number there (format: DBCUE-XXXX-XXXX-XXXX-XXXX)
3. Click Activate — requires an internet connection

Already activated and want to move the licence to another machine? Click the settings icon (⚙) in the plugin window and go to the License tab.

Starting your first stream

1. Insert dBaton CUE on your master bus
2. Click Start in the plugin — the status dot turns green
3. Click the link icon to copy your listener URL
4. Share the URL — listeners open it in any browser, no app needed

Showing your studio's name and logo

CUE can display your studio's name and logo on the page your client opens. It is set up on the web, not in the plugin: see how to add your studio's name and logo.

2. Common issues

"Plugin doesn't appear in my DAW"

• macOS: Verify the files exist at /Library/Audio/Plug-Ins/Components/ (AU) or /Library/Audio/Plug-Ins/VST3/ (VST3). Trigger a plugin rescan in your DAW.
• Windows: Verify C:\Program Files\Common Files\VST3\dBaton CUE.vst3 exists. Trigger a rescan in your DAW.
• Restart your DAW after installation.

"Plugin crashes or won't load on Windows"

• Install the latest Microsoft Visual C++ Redistributable (x64)
• Restart your DAW after installing

"No audio in the browser"

• Confirm the plugin shows Live status (green dot)
• Check that the VU meters move in the plugin — if they show −60 dB, the plugin is not receiving audio. Ensure it is on a bus that receives audio.
• Check that the browser tab is not muted and system volume is up
• On iOS: disable Silent Mode using the physical side switch
• Try a different browser — Chrome is recommended

"Connection takes too long or keeps reconnecting"

• Check the internet connection on both sides
• On corporate, hotel, or restrictive networks the connection may take an assisted route, which adds a little delay. This is normal.
• Try the High buffer setting in the listener's settings (gear icon)

"License activation failed"

• Verify the serial format: DBCUE-XXXX-XXXX-XXXX-XXXX
• Check your internet connection — activation requires internet
• Each license allows up to 3 machines. If you have reached the limit, deactivate one at dbaton.com/cue/purchases
• If the issue persists, email support@dbaton.com

"I lost my license key"

• Go to dbaton.com/cue/purchases
• Enter the email address you used at checkout
• You will receive a secure link to view all your licenses

3. Sending a diagnostic report

If you are experiencing a technical issue, a diagnostic report helps us investigate quickly.

1. Open the plugin and click the settings icon (⚙)
2. Go to the Updates tab
3. Click Send Diagnostic Report
4. You will receive a reference code in the format DIAG-XXXXXXXX
5. Email support@dbaton.com with the code and a description of your issue

4. Verifying your download

Both installers are code-signed, but new releases start with no download history, so Windows and Chrome may warn you anyway. If you want to be sure the file you downloaded is the one we published, compare its SHA-256 checksum:

CUE 1.0.21 — macOS	98a4a457cf08fea8c89c15e551f306725ba7bf1e8b4724e1839b740a5bb7c265
CUE 1.0.21 — Windows	4aeb8b4adfeb78ab7514975165d3cb3f01abf1bd444ac0d065777a3afb2d113c

On macOS: shasum -a 256 <file>. On Windows: Get-FileHash <file> -Algorithm SHA256.

5. Contact

Email: support@dbaton.com
Response time: within 24–48 hours on business days.